Thank you for shopping at Coldzone. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Shipping Locations
We currently ship to addresses within [List of Countries or Regions]. Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
2. Shipping Methods and Times
We offer the following shipping methods:
Delivery times are estimates and may vary based on factors such as weather conditions, carrier delays, and holidays. We will provide you with a tracking number once your order has shipped.
3. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions for orders over a certain amount; please check our website for current promotions.
4. Order Processing Time
Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons or promotional periods. You will receive a notification once your order has been shipped.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
6. Delivery Issues
If you encounter any issues with your delivery, such as delays, damage, or loss, please contact us immediately at [Your Contact Information]. We will work with the carrier to resolve the issue as quickly as possible.
7. Damaged Items
If you receive a damaged item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a refund, depending on the circumstances.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages if the tracking information indicates that the package has been delivered to your specified address. Please ensure that your delivery address is secure. If you suspect that your package has been stolen, please contact the carrier and file a police report.
9. International Shipping
For international orders, please note that you may be responsible for paying customs duties, taxes, and other fees imposed by your country. These fees are not included in the purchase price or shipping cost. Please check with your local customs office for more information.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at [Your Contact Information].
